Warranty And Services

At Dukaanly.pk, we are committed to providing genuine, high-quality products and a reliable shopping experience. Our warranty policy ensures transparency and customer satisfaction.

Warranty Coverage

Warranty applies only to products that explicitly mention a warranty on their product page or invoice.

Warranty coverage is limited to manufacturing defects only.

The warranty period varies by product and brand and starts from the date of delivery.

What Is Not Covered

The warranty does not cover:

Damage caused by misuse, mishandling, negligence, or improper installation

Normal wear and tear

Physical or water damage

Unauthorized repairs or modifications

Products without original packaging, accessories, or proof of purchase

Claim Process

To claim a warranty:

1. Contact Dukaanly.pk customer support within the warranty period

2. Provide your order number, invoice, and clear images/videos showing the issue

3. Our team will review the claim and guide you through the next steps

If approved, the product may be repaired, replaced, or refunded, depending on availability and brand policy.

Important Notes

Warranty claims are subject to brand/vendor approval

Processing time may vary depending on the product and supplier

Dukaanly.pk reserves the right to reject claims that do not meet warranty conditions

For further assistance, please contact our customer support team.
Your trust matters to us, and we aim to resolve all warranty-related concerns fairly and efficiently.